32 Red

Known as one of the foremost online casinos in the world, 32Red is also one of the most trusted on the internet. Earning the title of “Casino of the Decade” a few years ago, their customer service is unrivalled and their game selection (powered by Microgaming) is one of the broadest available.

32Red offer all of Microgaming’s enormous progressive jackpots like Mega Moolah and King Cashalot, making it a lucrative haven for those chasing the biggest payouts. If you want to win big and experience premium treatment from the support team while you’re at it, then sign up to 32 Red today.

Pros

• Exceptional customer service
• Over 500 games
• Resolute security
• Deserved reputation
• Transparent and honest

Cons

• No weekend processing
• No US players

Games and Software

32Red is an independently-run Microgaming casino with over 600 different games to play. Even better, over 300 of those games can be played in-browser using a Flash client, many can be played on mobile and the rest can be downloaded to your desktop, making 32Red as accessible as any other premium casino. While the variety of game type is broad (poker, blackjack, roulette), it’s the slots which steal the show.

As you may know, Microgaming is known for their big progressive slots, and you can play them all here. Mega Moolah (whose record jackpot is over £13m) and King Cashalot are just two of the big names. They aren’t slacking on pop-culture video slots either, with the likes of Jurassic Park, Bridesmaids and Tarzan all hitting the screen this year!

Jurassic Park actually offers one of the highest payout percentages as well, at 96.8% and 243 ways to win, while Thunderstruck II is considered one of the most engaging and graphically astounding games available. All-round, you can’t fault the selection and quality of games available when Microgaming are your software provider.

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Mobile

Microgaming led the charge a few years ago, introducing mobile-specific gaming to its members. Simply sign up with a few key details and get download links sent straight to your phone. The big names (Mega Moolah, Thunderstruck II) are becoming more and more available, along with classic games like roulette, blackjack and keno.

Unfortunately, you do have to download the games, since in-browser mobile gameplay isn’t available yet – we’re optimistic they’ll catch up on that end soon!

Customer Support

In all honesty, while the game selection are good, 32Red’s most redeeming feature is the quality and omnipresence of its customer support. It is a facet of this casino that makes it the envy of all its rivals, since customers frequently report the outstanding service and quick resolution of problems.

Our in-house casino experts commend 32Red for being the best in the business when it comes to support. For us, that’s worth at least as much as any other aspect of the casino.

• Online chat within seconds, 24-7, 365.
• Four email addresses so you can make specific enquiries
• Telephone support for all its participant countries
• Skype and postal services are available too, covering all possible players.

Banking

This is where 32Red struggles a bit against the other big dogs, though they do offer deposit and withdrawal with all the usual banking methods (e-wallets, bank transfer etc) and also the unusual option of paying to certain credit cards.

Withdrawals

32Red do not offer any weekend cashout processing. There is also a 24-hour reserve pending period during the week (aka processing is delayed for 24 hours) where you can change your mind and cancel the withdrawal.

Manual flushing is available on request and processing is usually carried out the day after your request. Compared to some casinos like Casumo this is pretty disappointing, since a big win on a Friday might not be processed until Monday, and in your bank even later.

There is a withdrawal fee of £5 (or €10) for any withdrawals under £100 (or €100), so it’s best to keep your cash in until you win a decent amount. This isn’t great for small-ball players who are mostly in it for fun.

For all that, if you make a withdrawal request during the week, they are very good at getting the money into your account the next day, and players always get their money. The few processing errors that have come up tend to be resolved quickly and amicably.

Deposits

Depositing cash into your 32Red account is pretty painless. There are no fees, but there’s a minimum deposit amount of £10/€10/$10. Any deposit made by e-wallet or credit/debit card will be available instantly in your account.

The no-weekend-withdrawal-processing is definitely a faff, but in fairness to 32Red, it’s about their only real weakness.

Conclusion

32Red has earned its reputation as one of the premier online casinos in the world today (sorry Americans!) and it’s clear to see why. Phenomenal game selection and unrivalled customer service mean that you’re guaranteed to have effortless fun, and that’s what online casino is all about.

Add in the monstrous progressive jackpots available and subtract the processing hindrances and you’re left with an online casino which, all-round, is pretty damn hard to beat.